Municipalities, a region and a contracting firm. What they have in common is that the job came in as “build us a course” — and that what ended up changing something was usually something else.
Compliance and legal requirements
Case · Odense MunicipalityInformation security, GDPR, good administrative practice and health and safety for an entire municipality — five modules, 90 minutes in total. The hard part was not legal precision, but deciding what to leave out. The courses are openly available.
Read the case → Case · Aarsleff RailA compulsory safety course in four languages, where access to the site runs through the course and the documentation falls out of the other end. The problem is not whether people know the rule. It is what they do when a colleague goes first.
Read the case → Case · Sports Confederation of GreenlandThree formal requirements the clubs did not experience as their problem. Instead of repeating the requirement more clearly, we started where they were reaching for help themselves, and let the requirement come along.
Read the case →Behaviour and learning
Case · Esbjerg MunicipalityThe municipality asked for help adapting a course on sick leave. We suggested they did not. Two of the three moves that ended up changing the most were not teaching — and the cheapest was adding one more recipient to a message that was already being sent.
Read the case → Case · Herning Municipality7,700 employees across more than 150 workplaces. The information already existed — it just arrived far too early. The answer: short films you can watch on the day the question comes up.
Read the case → Case · Region ZealandDoctors trained abroad, finding their way in the Danish health service. What was unfamiliar was not the structure but the tone — the part nobody writes down, because everybody already knows it.
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